Shipping policy

Shipping Policy

Shipping times are estimated based on information provided by our courier partners and may vary depending on your location. Please note that delays caused by shipping providers, customs, or credit verification processes are beyond our control.

If your order has not arrived within the expected timeframe and you haven’t received any updates from customs or your local postal service, please contact us at massa@chiamaorganics.com — we’re here to help.

Return Policy

If you receive a damaged or faulty item, you may request a return authorization within 14 days of receiving your order. To begin the return process, please contact us with your order number for quicker assistance.

We only accept returns for items that are damaged or faulty.

Returns will not be accepted for:

• Opened or used products
• Items without visible damage or manufacturing faults

Items that do not meet the above conditions will be returned to the original shipping address.

Return Shipping

Customers are responsible for the cost of return shipping. We strongly recommend using a tracked shipping method, as we are not liable for lost, stolen, or undelivered return parcels.